RETURNS & STORE CREDIT
Every Alglist piece is made for the night, the night you’ve been waiting to show up and show out. We hope yours is exactly right. If it isn't, we offer store credit on eligible returns to help find the piece that is.
Please note: Alglist does not issue refunds. All eligible returns are processed as store credit.
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OUR STANDARD
Generally, a single gown may be tried on by many people before purchase. To make sure each gown is perfect and ready for you, every piece is inspected before it leaves us, and every return is inspected when it comes back. Offering store credit rather than refunds helps limit unnecessary try-ons and handling, so the piece you keep arrives in the condition you deserve!
Inspection
Every returned item is reviewed for wear, alteration, missing tags, stains, odor and damage before store credit is issued.
Items must be returned in their original condition: unworn, with all tags attached, and free of makeup, odor, pet hair, stains or alterations. Items that do not pass inspection will be rejected (see Rejected returns below).
Store credit
Once your return has been inspected and approved, store credit is issued to the email address on your order as an e-gift card and can be used across the full Alglist collection. Store credit does not expire.
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RETURN WINDOW
Two dates matter. Please read both.
Request within 3 business days of delivery. Use our return portal to initiate a return for the item(s). Every return must be pre-approved before it is shipped.
Ship within 3 business days of pre-approval. Once approved, send your item back using a trackable shipping method.
Keep your tracking number and email it to customer.support@alglist.com so our team can track your return. Return shipping is at your expense.
Returns requested or shipped outside these windows, or sent without pre-approval, cannot be accepted.
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HOW TO RETURN
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1. Request your return. Within 3 business days of delivery, visit our return portal and submit a request for the item(s) you wish to return.
2. Wait for pre-approval. Our team reviews portal submissions and responds Monday to Friday within 1–3 business days. Please do not ship your item until your return has been approved.
3. Ship your item. Within 3 business days of approval, pack your item in its original packaging and send it using a trackable shipping service. Return shipping is your responsibility. Keep your tracking number and email it to customer.support@alglist.com.
4. Inspection and store credit. Once we receive and inspect your return, we will email your store credit if the item is approved. If your return is rejected, the item will be sent back to you at your expense, as explained in the Rejected Returns section.
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FINAL SALE: NOT ELIGIBLE FOR RETURN
The following cannot be returned or exchanged:
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Sale and discounted items
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Outlet and Archive items
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Made to Order items, including custom colour or custom size
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Items showing fabric tears or fit-related damage
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REJECTED RETURNS
If a returned item shows signs of wear, alteration, missing tags, stains or damage, it will not be accepted for store credit and will be sent back to you at your expense. To cover the reshipment fee, please visit the link below and include your order number in the notes at checkout.
If the fee is not paid within 30 days, the item will be treated as abandoned and may be donated or disposed of without further notice.
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DAMAGED OR INCORRECT ITEMS
We check every piece before it ships, but if something arrives defective or incorrect, email us within 48 hours of delivery with photos and your order number. Approved cases are eligible for an exchange or store credit. The item must then be returned within 3 business days of approval.
Reports made after 48 hours, or items not returned within 3 business days of approval, are not eligible for an exchange or store credit.
Transit damage. Damage that occurs in transit is the courier’s responsibility and should be reported directly to them to be compensated.
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EXCHANGES
Exchanges are available where a defective or incorrect item has been reported within 48 hours of delivery and approved by our team. Exchanges depend on stock at the time of approval. If the same item is not available, store credit is issued instead. Exchanges are not offered for change of mind, size or colour. These are processed as store credit.
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QUESTIONS & ANSWERS
Do you offer refunds?
No. All eligible returns are issued as store credit.
How long do I have to return an item?
You must submit your return request through our return portal within 3 business days of delivery. Our team responds Monday to Friday within 1–3 business days. Once your return is approved, you have another 3 business days to ship the item back. Both deadlines apply.
Who pays for return shipping?
Return shipping is the customer’s responsibility. We recommend a trackable service. Alglist is not responsible for return parcels that are lost in transit.
Can I return a sale, outlet, or archive piece?
No. Sale, discounted, Outlet and Archive items are final sale.
Can I return a made-to-order piece?
No. Made to Order items, including custom colour or size, are produced specifically for you and are final sale.
My item arrived damaged or isn’t what I ordered. What do I do?
Email customer.support@alglist.com within 48 hours of delivery with photos and your order number. Approved cases are eligible for an exchange or store credit. If the damage happened in transit, please report it to the courier directly.
Do you offer exchanges?
Yes, for defective or incorrect items reported within 48 hours and approved by our team, subject to stock. All other returns are processed as store credit.
What happens if my return is rejected?
The item is sent back to you at your expense via the Reshipment Fee link above. If the fee is not paid within 30 days, the item is considered abandoned.
Where do I send my return tracking number?
After shipping your approved return, email your tracking number to customer.support@alglist.com so our team can track your package. Please keep your tracking information until your return has been received and processed.
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NEED HELP?
For any questions about a return, email customer.support@alglist.com. Our team responds Monday to Friday within 1–3 business days.
